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Diagnosing and Troubleshooting

Recognize and interpret the meaning of common error codes and startup messages from the boot sequence, and identify steps to correct the problems.

Recognize Windows-specific printing problems and identify the procedures for correcting them.

Recognize common problems and determine how to resolve them.

Identify concepts relating to viruses and virus types their danger, their symptoms, sources of viruses, how they infect, how to protect against them, and how to identify and remove them.

Networks

Identify the networking capabilities of DOS and Windows including procedures for connecting to the network.

Identify concepts and capabilities relating to the Internet and basic procedures for setting up a system for Internet access.