A+ Hardware Service Technician: Upgrades, Troubleshooting and Preventative Maintenance

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Determine More Information

Find out if the user has experienced any error codes, beeps at bootup, or anything unusual. This can help in your troubleshooting when you have the equipment.

Also find out any symptoms the user may have been experiencing, or even more valuable, anything the user was doing when the computer started malfunctioning.

I once received a help desk ticket for a vice president who's laptop stopped functioning. I picked it up from him to find out what the problem was. The computer would not turn on. I started removing components and coffee started dripped from the battery slot and hard drive. I called him and he explained that he "spilled a cup of coffee into the laptop and it stopped working then and he forgot to tell me."

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